Shipping Policy
You can track your order at: t.17track.net/en#
- Incorrect addresses or delivery changes may incur a £10.00 address correction fee.
- Due to Covid-19, some delays in delivery may occur.
All orders are typically shipped on the same or next business day after payment is received. During peak seasons, orders are dispatched within 1–3 business days (excluding holidays or non-operational days).
Delivery Times
| Shipping Method | Delivery Time | Price |
|---|---|---|
| Standard | 5–7 days | FREE |
| Express | 3–5 days | £9.99 |
Customs Fees
We have warehouses in the UK, so customers in this region will not incur customs fees.
30-Day Guarantee
At Valoclean, we focus on providing the best-selling, highest-quality cleaning tools such as toothbrushes, razors, and accessories. We understand that you have many options when choosing where to purchase, and we are confident that our products will exceed your expectations.
Because of our confidence in our product quality, we are proud to offer a 30-Day Risk-Free Guarantee to ensure customer satisfaction.
30-Day Return Policy
Our customers are our top priority. If you are unsatisfied with your purchase for any reason, you may return it to us within 30 days of receiving your order (see conditions below).
You may choose to:
- Exchange your returned items for other merchandise.
- Receive credit towards future purchases.
- Request a refund to your original payment method.
The only costs to you are the shipping fees and a 15% restocking fee.
Conditions for a Refund
To ensure a smooth refund process, the following conditions must be met:
- Merchandise must be returned in its original packaging.
- All original components (e.g., poly bags, display boxes, and hang tags) must be included.
- The customer is responsible for all return shipping charges.
- We are not responsible for the package until it reaches our warehouse. Therefore, we highly recommend using a trackable shipping service and purchasing insurance for your shipment.
Canceled Orders
If you cancel your order while it is in transit, you will be responsible for all shipping fees. Once an order has been shipped, it is subject to shipping charges for both delivery to and return from your location. Additionally, canceled orders are subject to a 15% restocking fee.
If you have any questions regarding returns or cancellations, please contact us before returning your merchandise.